Information



frequently asked questions

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Why has my gun been delivered without a laser?
We currently have an issue with some of our lasers supplied with our guns. It's related to licensing. Until we can resolve this issue with our supplier, we are not supplying lasers with any of our guns, sorry for any inconvenience. If you purchased a gun and it was meant to have a laser, we will let you know soon how you can claim your free laser, once the situation is resolved. We do not yet have a date when the laser can be issued. If you do write to us about this, we can only direct you to this text as we sadly have no further information on the subject.

Battery Upgrading - Can I upgrade the batteries to get more power?
Never use anything other than the recommended battery type as supplied with your gun

BB Pellets - Can I reuse BB pellets?
Only use new BB pellets or your gun WILL jam, as old BB pellets will be distorted in shape

Can I spray paint my bb gun a different colour?

No - never spray paint your BB Gun a different colour.  What makes your BB Gun legal is that it is coloured by the manufacturer a set colour, or see-through.

If you spray it, it will become illegal to own.  And it will void (break) any warranty you might have had.

So do not spray paint any bb gun.



Can I take the gun in to mud and water?
Keep your gun clean and free from dirt.

Do you do any pre-ordering services or specific date deliveries?

No, we do not have any sort of pre-ordering or reservation service available at the moment. We can only sell what we have in stock. And cannot provide a pre-ordering to be delivered on a designated day.

 

So sadly if you want to reserve an item, this cannot be done.



Do you have an actual Shop?

We do not have a shop or a store.  We are online only.  Think of us as the Amazon of BB Guns.

 

Our stock is held at a warehouse with our suppliers, but payments are not taken and cannot be taken there, as they have no such facilities to do so.



Do you post internationally?
Our Postage and delivery is only to UK Mainland. We cannot post internationally at the moment. To find out if you are able to receive our items, just add something to your basket and select your location. If you are not listed, then we do not supply to your address. Northern Ireland is part of our remit.

How do I get a Free Hand Gun

The Free Gift is given when the order - before P&P reaches over £50.00.

 

The free gift is chosen at random.  It is often a hand gun.  Our Support Team do not know what this free gift will be, as it is chosen randomly by the despatch team.



How do I get FREE P&P?
Free Postage and Packaging is given automatically when you spend £100.00 or more on the products (excluding postage costs). So if you spent £100.00, or more, you will see in your Checkout screen that the P&P has disappeared. However, if you spend £100.00, this will not take effect.

How do I setup my electric gunsight?
Please see our video below for setup information of your electric gunsight.

How do I setup my laser targeting sight?
Please see our video below for information on how to setup your laser targating sight.

How long should I charge the battery for?
Never overcharge the gun battery!

*WARNING*: Do not overcharge batteries! If they overheat, you could cause damage to the battery and create a potential fire hazard!
  • Be sure to read the charger instructions thoroughly before charging your battery.
  • Not all chargers are created equal. Please use the proper charger which is intended for your battery type, i.e. if you are charging a 9.6V Nimh battery, be sure your charger can charge 9.6V batteries and Nimh batteries.
  • Be sure to use the proper connectors to connect your battery to the charger.
  • Calculate the proper amount of time required to charge a battery by dividing the battery's milliamp capacity by the chargers charge rate, e.g. it would take a 250 mah rate charger 6 hours to charge a completely drained 1500 mah battery. Every charger is different, so be certain to read your chargers manual thoroughly before charging your battery.
  • If you are not certain of a battery's remaining charge and you wish to charge it, place the battery on the charger and check it every 5-10 minutes. If the battery is warm to the touch, assume it is fully charged. If it is hot to the touch, remove the battery from the charger immediately!
  • Remember, NiCad batteries must be completely discharged before charging again. Use the appropriate discharger to discharge the battery, or completely drain the battery through normal use before charging again.


How many BB pellets fit in my magazine?
Do not over fill your magazine or insert anything other than recommended BB pellets.

How old do you need to be to buy a BB gun?
You must be 18 years old to purchase a BB gun and all orders are only accepted on the condition customers have read our safety information before purchasing.

I have a faulty item - can I return it please?

To return an item that is faulty/broken is very easy.

Click the Returns Form link on the left of any web page here, and tell us all the details we ask for about the item.

If you have just a Magazine at fault and the gun is fine, you can return just the magazine.

Always give us plenty of details about the fault, and if it is just a mag you are sending, tell us it is part of the gun.

You can request a refund, different item, alternative or replacement.



My order is taking a long time to get to me.

Most orders take 1-2 working days.  Sometimes, based on your location, it can be 2-3 working days.

 

If you order on a late Thursday or Friday, you probably will not get it until the Monday.

 

If you dont receive your order within 3-4 working days we would suggest you contact us about it - stating the Order ID.

 

We are often asked about delivery times, where is my gun / item, it has been 5 days - so we hope this answers those questions.



Should I have the HOP UP on or off when unblocking BB pellets from my gun?
Switch it off - please see below... 1. Remove the magazine and return the hop up adjustment to the normal position. 2. Insert the cleaning (unblocking) rod from the load edge of the barrel, be shore that the angled part of the rod faces down and remove clogged bullets.




Spring Wind-Up magazine problems
If you have a spring loaded BB Gun Magazine, you need to ensure that when you start to use it, you fill it up. Otherwise it may not feed the BBs into the gun.

Tell me about postage and packaging

The Postage and Packaging is dependant on the items you buy. To find out what your P&P costs are, add your item to the basket and then click "Checkout", you will see see your total costs, including postage.

Every parcel has full tracking on it, meaning it is 100% safe and monitored.

Each parcel must be signed on delivery to prove that the parcel was delivered Next day on all parcel for shipping anywhere in the UK mainland Same price as parcel force and cheaper than Royal Mail recorded delivery.

JustBBGuns Despatch, and our UPS service operates only on weekdays - NOT WEEKENDS. UPS only offer next day deliver. Therefore if you purchase on Friday before 3pm, your item should be delivered Monday, or Tuesday at the latest. Only other way to guarantee it gets there is Royal Mail which is more expensive than UPS. 50% of our products are heavy and bulky - too much for Royal Mail to handle.

If you contact us asking about your order, delivery times of your order, lateness etc - please ensure you tell us your ORDER ID so we can look into it properly for you.



What age must you be to own or buy a BB gun?

Please see the foot of our homepage for all age related queries.

 

We have no further information other than that.  As it is very informative.

 

So if you or the person you are buying for is, 12, 13, 14 up to 17, please read that area.  Or even younger!



What BB pellets should I use?

Do not use low quality BB pellets that will jam and damage your gun. Only use high quality recommended 6mm BB pellets!

 

WEIGHT
0.12g are good for all guns, 0.20g are standard for most good quality guns and any other ammo such as 0.25g and upwords are for more accuracy and top range skirmishing bb guns.

 

These are not 12 gram - they are 0.12 gram.  Therefore:
0.12g  = 0.12 Grams and so on.



What does FPS mean when I see it on this website relating to a BB gun?

FPS - means Feet Per Second and is used like MPH - Miles Per Hour i.e. it is a way of measuring the speed in which the BB gun will project the BB bullets when fired.

 

Actual FPS: this means we have recorded the FPS of the BB Gun with our Chronograph machine, and the Feet Per Second was as shown on the product page.  We have not record all product Actual FPSs.



What is a BB gun?
BB guns use air and spring power and are intended for general target practice. They use 6mm plastic BB bullets (small balls) and are totally harmless providing our safety information is observed.

What is a HOP UP?

Most of our guns have a HOP UP incorporated, its a sophisticated shooting system that offers the same exceptional power and velocity as guns without a HOP UP system but with the bonus of up to double the distance and enhanced accuracy.

 

Sometimes spelt as hopup as well.



What is the youngest you can be to operate a BB gun?
Most BB guns are suitable for persons 14 and above, however we strongly recommend that they are supervised by an adult i.e. 18 and above.

What magazine fits my gun?

We receive many questions about magazines that fit particular guns.

 

Generally you can tell if it will fit as the magazine will appear very similar on our screen to the one you have with your bb gun.

 

Our Support Team try to know which mags fit with bb guns, but they dont always have the information.

 

The accessories part below each bb gun will soon show which magazine or accessories is compatible with it.



What should I do if my BB Gun is jammed?

To clear a jammed BB pellet from the barrel of your BB gun use the unblocking tool or unjamming rod. Fist remove the magazine and switch off the safety. Push the rod gently down the barrel to loosen the bb. Never look down the barrel to view the jammed BB. For best results spray or drop airsoft silicon lubricant into the barrel.

 

Do not attempt to remove the barrel or open the BB gun as this will invalidate the warranty.

 

Never use cheap BB pellets. The use of poor quality, low grade BB pellets may cause damage to you gun and will invalidate the warranty.



When do you re stock your BB Guns?
Our stock levels are constantly changing because of the high demand - so we try our best to ensure stock is kept up to date, this normally happens every 2 weeks, but sometimes high-demand items such as the Famas, AK47, MP5, special forces guns and so on, run out fast and well before new stock is due in.

We just ask you to be a bit patient with us, as we do normally post date news on the homepage of when items are due in. Our Support team dont always know an exact date when your item is due. For which we can only apologise.

Why are the BB guns on this website not illegal in the UK?
All of our BB guns are two tone with one of the colours being almost luminous orange. It is now only illegal to sell black guns that could be mistaken for the real thing. We have also now added some clear guns that are also non black and OK within the UK.

Why does my electric BB gun only works upside-down?
If you have a motorised magazine it will need winding up, also motorised magazines only work correctly when they have lots of BB pellets physically in the magazine. Please do not over wind your magazine as it may seriously damage it long term.

Will I need to clean my gun?
Your gun may need lubricating from time to time, only use high quality BB gun lubricant